Tires Delivered Terms and Conditions PLEASE READ CAREFULLY BEFORE PURCHASING!!! Your Security Return policy You may return unmounted wheels & tires in the original box in NEW condition within 30 days of initial purchase. A 20% restocking fee will apply. Shipping charges to and from your business or residence is the purchaser's responsibility. Wheels & tires mounted (including wheel & tire packages that we mounted here) or driven on CANNOT BE RETURNED, WITH NO EXCEPTION, as they are then considered used, and cannot be sold as new. Once again, fees associated with shipping to and from your business or residence is the purchaser's sole responsibility with NO EXCEPTION!! RETURNS SENT WITHOUT AN RGA # OR WITH PRIOR APPROVAL FROM A TIRES DELIVERED EMPLOYEE WILL BE REFUSED, AND SHIPPING COSTS WILL BE YOUR RESPONSIBILITY, even if we approve a return after shipping refusal. We will work with each customer return on a case by case basis. In the event that the wrong item is sent, contact us within 48 hours of receiving product(s). We will send out the correct item(s) once the wrong item has been received back by Tires Delivered. All shipping charges will be covered by Tires Delivered in the event that the wrong item has been sent, when Tires Delivered or any of it's suppliers are at fault. A shipping call tag will be issued, as well as an RGA #, and either faxed or emailed to customer to attach to package to return item. All items must be in NEW condition, not driven upon, modified or customized in any way (painted, cut, enlargement of lug holes or centerbore, etc.). The customer will also have the option to purchase another item or receive a full refund once the wrong item has been received back. Cancelling an order ALL CANCELLED ORDERS WILL RECEIVE A 10% RESTOCKING / HANDLING FEE WITH NO EXCEPTIONS, EVEN IF CANCELLED WITHIN A VERY SHORT PERIOD OF TIME (EX. A FEW MINUTED AFTER A SALE) FOR THE FOLLOWING REASONS (A CANCELLED ORDER IS DEFINED AS "CONTACTING US BACK TO CANCEL AN ORDER, WHERE PAYMENT, EITHER RECEIVED OR NOT RECEIVED BY TIRES DELIVERED AT THAT TIME, HAS BEEN AUTHORIZED BY THE CUSTOMER, AND THE ORDER HAS NOT YET BEEN SHIPPED OUT TO THE CUSTOMER". IF THE ITEM ORDERED HAS BEEN SHIPPED AND THE CUSTOMER WISHES TO RETURN, REFER TO OUR RETURN POLICY ABOVE. ....After an order is placed either online or via phone with a sales rep, all items that were ordered by the customer are immediately pulled out of inventory and are then committed to that customer, which prevents us from selling that item to another customer who may call in or inquire about that product. If ordering a package, the tires most times are immediately being installed on the wheels, which involves labor, and then the wheels cannot be re-sold as new. If wheels and or tires have to be shipped from another warehouse, those wheels and or tires are at that time are sold to Tires Delivered and are immediately committed to us, and we may have a restocking fee to cancel the shipment, even if the wheels have not been shipped to our warehouse yet. Not to mention shipping charges to get the wheels to us first, just to be shipped back to the warehouse where they came from. PLEASE MAKE SURE YOU DEFINITELY WOULD LIKE TO PURCHASE FROM TIRES DELIVERED BEFORE PURCHASING!!! THAT WILL SAVE YOU FROM A 10% FEE, AS WELL AS A HASSLE FOR US! THAT MEANS SHOPPING FOR THE BEST PRICE BEFORE PURCHASING FROM US! TIRES DELIVERED STRIVES TO OFFER THE BEST PRICING ON EVERY ITEM WE CARRY, BUT OCCASIONALLY SOMEONE MIGHT FIND A CHEAPER PRICE ELSEWHERE. REFUNDS WILL NOT BE GIVEN IF A BETTER PRICE IS FOUND ELSEWHERE AFTER PURCHASING FROM TIRES DELIVERED. If wheels and/or wheel & tire package does not fit correctly With the exception of pre-1985 vehicles, we offer a wheel & tire fitment guarantee, that the items sold and shipped will fit your vehicle, or we will credit you the full amount towards another set of wheels and/or tires that we offer.We will issue shipping call tags to get the wheels and/or tires back to our warehouse in the event that the wheels and/or tires absolutely will not work, and find a set that will satisfy the customer as well as work for the vehicle. Because of oversized calipers, wheel spokes that hit calipers,and many other reasons, spacers may be necessary in a few cases and will be offered at no charge to the customer. Measures will be taken that the correct amount of lug threads will be given (ET shank lugs or equivelant) to safely use the wheels on the vehicle, otherwise, wheels will be picked up at no charge to customer and different wheels will be offered to the customer. Even if specifications say that certain wheels will work on a certain application, we have no control in what will EXACTLY work due to many different specifications, but we will make it right. If the original set of wheels absolutely will not work, and the customer decides to cancel completely, a 20% restocking fee will apply, but if the customer works with us, as we will with them, we will take care of the freight to and from them on each additional set until we find a set that will fit. NOTE: Spacers or equivelant may be necessary in some situations. We will issue spacers or equivelant accessories before picking up wheels and finding a different set of wheels if they can safely be used, and if we feel that they may cure the problem. Pre-1985 vehicles Because our spec books do not tell us any vehicle spec information, we cannot guarantee proper bolt pattern, offset, size, and/or backside fitments on any vehicle built prior to 1985. Research is recommended before purchasing wheels and or tires on pre-1985 vehicles, as they will be shipped as ordered. For that reason, there is no return on wheel and tire packages that were shipped for pre-1985 vehicles, unless incorrect factory or specified bolt pattern wheels were sent. Refusing Shipment If shipment is refused, customer is still responsible for all shipping charges to and from the destination of the customer. Credit will be given once wheels and / or tires are received back to Tires Delivered LLC, NOT when shipment is refused. Customer will be responsible for 20% (of total purchase) restocking fee and all shipping charges, and if purchase is a wheel & tire package, a mount, balance, dismount, clean-up fee of $20.00 per wheel / tire combination (on a package, it would amount to $20 x 4 = $80.00) would apply. Tires Delivered is NOT responsible for shipments that arrive beyond estimated delivery date, and shipping charges are still the responsibility of the customer. Tires Delivered will NOT pursue late shipment credits. If shipment is beyond the estimated delivery date, it is solely up to the customer to pursue a credit from our carrier for shipping charges. Once our account is credited for the late shipment, credit can be issued to the customer. If Tires Delivered receives full credit for the late shipment, we will be more than happy to credit our customer for the full shipping amount charged as long as shipment has not been refused. WE WILL NOT ISSUE CREDIT UNTIL OUR ACCOUNT HAS BEEN CREDITED. Hawaii & Alaska Shipments Due to the high rate of shipping problems with carriers and the high cost of retrieval fees in the event of a misboxed or damaged item, we no longer offer shipments to Hawaii or Alaska, with one exception. No wheel / tire fitment, or shipping time is guaranteed, even if a salesman says they will in fact work with no problems (as no fitment is 100% guaranteed due to caliper & clearance issues). If a damage claim is necessary, it is up to the customer to file a damage claim with the carrier. Tires Delivered LLC will in no way pay to retrieve wheels and / or tires from Hawaii or Alaska, under NO circumstance. COD Shipments COD Shipments are available only upon approval from management of Tires Delivered LLC. Excluded items include wheel & tire packages or any modified or special order item. Wheels only, tires only, centercaps, or any item that can be sold as new if shipment is refused or payment cannot be made at the time of delivery is potentially eligible for COD shipments. Extra COD fees may be necessary, and shipping MUST be prepaid using a credit card, Paypal, money order, etc. and is non-refundable. Wheel Vibrations after receiving wheel & tire package If there is a wheel/tire vibration after installing wheels and tires, most likely hub rings may be required. It is impossible to tell if hub rings are required until wheels/tires are installed on the vehicle. Hub rings will be provided at no charge if there is a vibration issue, or if specified by customer when ordering. In the unlikely case that a wheel balance issue is present, after installing hub rings, checked tires, etc. and balance is the only other possibility of a vibration, Tires Delivered will either re-balance them using their equipment or re-imburse the customer to have them re-balanced at a local tire shop (up to $25.00 for all 4), at the sole discretion of Tires Delivered. This only applies to wheel and tire packages that have been received (or signed for) by the customer for a period of THIRTY (30) days. TIRES DELIVERED DOES NOT OFFER A WARRANTY ON BALANCING, but guarantees correct balancing when leaving the Tires Delivered warehouse. NOTE: All balancers are different. If comparing balance on two different machines, one machine may say that it is out of balance and the other machine not, but the wheel/tire can still be in balance, especially a GSP Road Force balancer. Therefore, wheels aren't necessarily out of balance if checking on a different machine. The equipment used by Tires Delivered is top of the line Hunter equipment, and it is VERY unlikely that anything leaves here out of balance, so we will need to try to solve the problem otherwise first, before re-balancing. Finding a better price after purchasing PLEASE NOTE! Prices change daily on certain items due to stock levels (if we have to have an item shipped, whereas the day before they were in stock) and amount we purchase at any given time. Wheel and tire package prices sometimes change daily because of availability and price of the most entry level tire in a given size. We are NOT able to refund a difference on wheel & tire package price difference from one day to another. Please shop for your items BEFORE ordering from Tires Delivered. We have NEVER made a claim of guaranteeing the best price, even though in most cases we have the best price on the products we carry. We will not give a refund of the price difference another place has an item for, that was purchased from Tires Delivered. PLEASE make sure you would like to purchase our items BEFORE purchasing! In some circumstances, if we offer a lower price of an item within a reasonable amount of time, we will take care of our customer and offer a refund on the difference of what the customer purchased the items for then, and what we are offering the items for now. The only exception, other than an extended period of time, is when we purchase a large quantity of an item, and our cost is lowered, and we are able to offer that item at a reduced price. If the item sold to the customer previously is not part of that quantity purchase, then we are not able to offer any kind of a refund, because our cost has changed between that period of time. We will always do what we can, especially to maintain a happy customer, but unfortunately, not all pricing issues can be resolved to the customer's satisfaction due to certain circumstances including cost of goods sold. Warranty and/or defective items If a product is returned to us and is found to be defective, a new product will be sent at no charge to customer as long as it falls within the warranty replacement guidelines of the manufacturer. Shipping charges are the responsibility of the customer, unless the manufacturer agrees to cover shipping charges. We will assist in the warranty replacement procedure, and will speak to the manufacturer on our customer's behalf, and will ask for whatever is in our customer's best interest. Privacy policy Your Personal Information Is Private Tires Delivered LLC is in no way responsible for pricing errors published on it's web site. If the product cannot be fulfilled as described, including price and/or description, Tires Delivered LLC will offer a 100% refund in full immediately with or without notifying the customer, depending on the circumstance (ex. if a $100 tire is bought for $1.00, the customer may not be contacted, but will be refunded in full). Due to the high volume of uploaded products, it is virtually impossible to not have an occasional pricing error. Rest assured, in the event that something is purchased over the phone or online, you will be given the option to receive a full refund, or take a substantial discount off of the product that was ordered, at the price it was supposed to be. Because the customer is not at fault, the 10% restocking fee does NOT apply to products purchased on Tires Delivered.com for the incorrect price. 100% of the purchase price will be refunded without a restocking fee of any kind. Shipping Merchandise will be shipped to the billing address of the credit card only WITH ABSOLUTELY NO EXCEPTIONS!!! All orders will be shipped out insured via UPS, DHL, R&L Carriers or Fed Ex ground within 3-5 business days unless other shipping methods or local pick-up is arranged. If there is an unexpected problem (inventory problems, backorders, etc.) you will be notified within 3 Days of your purchase. If such problems occur, the customer will be given the option to receive a full refund immediately if the product can not be shipped out (leaving our facility) within 10 business days. Customers will also have the option to wait on a backorder or choose another product that can be shipped out immediately. Damaged or lost items Don't worry! All products shipped are insured through our carrier, but here are some things you should know about how we handle each situation... Tires Delivered MUST be notified of any damaged items within 48 hours of delivery with NO EXCEPTION! Tires Delivered is not responsible for any damaged items through shipment, although, since all wheels and/or tires are insured, a replacement will be sent out as soon as possible (depending on stock) once the damaged item has been picked up by the carrier, or if the customer chooses to do so, purchase another item and get credited in full once item has been received by carrier for inspection or by Tires Delivered. TIRES DELIVERED WILL NOT SHIP OUT ANOTHER ITEM UNTIL ONE OF THOSE CIRCUMSTANCES HAVE BEEN MET, WITH ABSOLUTELY NO EXCEPTION! Tires Delivered also will not cover any express shipping charges (overnight, second day, etc.) to get another item to the customer quicker for any reason that was out of Tires Delivered's control (ex. lost items from shipping, damaged items from shipping, warranty replacement, etc.) Any damaged item that has been mounted on a vehicle WILL NOT be accepted for return! It is the customer's responsibility to inspect all items within 48 hours of shipment. Installation All installation liabilities are on the consumer. Tires Delivered LLC is in no way responsible for any damage, injury, or anything else resulting from improper installation of any item sold, EVEN IF IT IS AN APPROVED FITMENT USING THE TIRESDELIVERED.COM FITMENT TOOLS (VEHICLE SEARCH, ETC.), OR IF IT IS SAID TO FIT CORRECTLY BY A TIRES DELIVERED EMPLOYEE. It is the sole responsibility of the customer to make sure wheels, tires, lugs, hub rings, or anything purchased from Tires Delivered LLC fits correctly BEFORE installation. Tires Delivered LLC assumes no liability whatsoever on incorrectly installed items. It is recommended that a professional installer correctly install any item purchased from Tires Delivered LLC, including correct lug nut torque, cleaning of all wheel mounting surfaces, removing brake rotor rings (installed on the lug studs from the factory to hold brake rotor flush against the hub during assembly of vehicle) and anything else required to ensure the correct installation of any product. If there are any further questions regarding Tires Delivered, LLC terms and conditions, please feel free to contact any one of our representatives toll free Monday through Friday 9:00 am to 8:00 pm EST, and Saturday 12:00 am to 5:00 pm.
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